No, we cannot support Bigpond email id’s, and if you have advertised your bigpond email address we would suggest contacting Bigpond before bringing your services over to us to discuss the options for your Bigpond email address.
ADSL offers a number of advantages over ‘dialup’ Internet access:- It is very quick to connect – the connection establishes very fast, without needing to wait for ages to ‘dial up’. It is ‘just there’ – when you need it, instantly.- It is dramatically faster than a dial modem or ISDN connection – up to 30-50 times faster, in fact! This makes an enormous difference to the effectiveness of your Internet experience.- ADSL seamlessly ‘shares’ a phone line along with normal ‘voice’ services. Your phone is not engaged when you are using the Internet – in fact you can freely use the phone at the same time as you access the Internet! No more busy signals for people trying to contact you while you surf. - No second phone line needed. You can easily setup ADSL on the same line as your phone without interrupting the use of your primary telephone service. - You can save time and frustration by never having to wait for a modem to connect, or suffering connection dropouts, in addition to the hugely increased download speeds increasing your productivity. - It is far more cost effective than any previous alternatives for providing broadband connections to most home or office locations.
1500/256 kbps (ADSL 1) Which means that your peak download speed is 1500 kilobits per second (or 1.5 Megabits per second), and your peak upload speed is 256 kilobits per second.This is delivers good performance for most Internet applications, with an excellent pricepoint and widespread availability across Australia. Though of course if you can get ADSL2+, then get it! Upto 20000kbps.ADSL 2+Intelico now offers ADSL 2+ plans, meaning your peak download speed is upto 20000kilobits per second (or 20Megabits). This speed is very fast, however there aren’t too many customers that can take advantage of the full 20MB speeds. This is due to a lot of factors with the main two being distance from exchange and quality of cabling. The good news is that currently over 80% of our current customers achieve between 8MB and 12MB download speeds, which is still extremely fast.
There are a lot of reasons why some individual connections can take longer to turn on in some cases, or be faster in others. We are finding the typical time frame for connecting an ADSL service is currently upto 10 days.
Specific details vary between alarm companies. But the point in general is that an alarm system is essentially like another phone or fax or answering machine, and it needs a line filter installed infront of it. In these cases we always advise best course of action is to contact your alarm company and find out if a central filter has already been installed and if having ADSL on the line willinterfere with their alarm system in anyway. Your alarm company should be able to advise your options from there. Please be 100% clear that we take no responsibility for the correct operation ofyour alarm system in the presence of ADSL services. This is entirely a matter between you and your alarm system vendor.
You need an ADSL modem, we will supply you with one when you join. We will send it out completely setup, so all you need to do when it arrives, is plug it into the phoneline and your computer and off you go.
You can use either one. The service works with them both.
Simply call us on 1300 786 004 and we can run the necessary checks to see if ADSL is available in your area.
If you are using an ADSL device that we did not supply, it might need to be configured to work with our service. The only configuration that typically needs to be done is to set two configuration ‘magic numbers’, which are called the VPI and VCI numbers. Somewhere in your ADSL device (or in some cases, in the driver software that comes with it), there should be a couple of boxes for you to fill in or change these values. The correct values for use with our service are 8 and 35 respectively (sometimes in separate fields, sometimes in a single field, specified as 8/35 ) Once your ADSL device is set for 8/35, you can plug it in to your phone line and you should see ‘line sync’ after several seconds (maybe up to 30 or so). ‘Line sync’ means that your ADSL device ‘sees’ the ADSL DSLAM at the telephone exchange and is ready to use it. On most ADSL devices this means that an appropriately labeled light goes solid green (after initially flashing merrily while it waits to get that signal lock). If you have phone or other non-ADSL devices on your line – any such devices at all – they need to have line filters installed to protect them from the ADSL line noise (and to protect ADSL from interference from the phone and/or other devices, too – which can stop ADSL working). We discuss this issue in more detail elsewhere in this document. Once you have line synch, you can get your computer or in most cases, your ADSL Router to log in to our ADSL service over your line. Your assigned login name will be : Yourphonenumber@blue1000.com.au (where, obviously, you should replace Yourphonenumber with the phone number your ADS: was activated on for you). Your password will simply by the phone number you entered in as the username
A most common cause is the modem has either frozen or locked up, this can be rectified by simply ‘rebooting’ the modem.To do this, we just suggest turning it off, leave it off for a few minutes then turn it back on. While your modem is rebooting, check your phone line to see if there is dialtone and you are still able to make calls.Check the line also to see if there is crackling or any other ‘noise’ on the line that shouldn’t be as this can effect your ADSL. If there is no dial tone or noise on your line, you will need to contact us to report a phone fault.If this doesn’t rectify the issue, please call us and we can troubleshoot the specific problems with you.
Intelico prides itself on being highly supportive of the use of the Internet on any computer system that you have which runs TCP/IP. Not only do we support Windows but we also support Mac OS. And we also support the use of Linux and FreeBSD to access the Internet using ADSL. If you have another operating system entirely, and it runs TCP/IP, we’ll do our very best to support it with our ADSL service.
ADSL stands for Asymmetric Digital Subscriber Line. It is a Broadband internet connection that works over an existing Phone line, yet still leaves it available for normal analogue (voice) use.
We supply and support only Netgear brand modems. Other ’3rd Party’ modems will still work with our ADSL service, however we are unable to provide any technical support for 3rd Party modems and will only be able to supply your login details and the 3rd parties support helpline number. If you are tech savvy and can configure a 3rd party modem yourself, see the FAQ ‘If I use my own ADSL modem, what do I need to configure in order to use our ADSL?’ for all the specific settings.